The increased capacity has meant that all requests are now being handled within our expected response times. Traffic has also reduced and is closer to more normal levels.

We consider the issue resolved as no users should be negatively affected, but direct monitoring will continue.

We’ve increased capacity on the Experience AI platform, which has resolved the earlier availability issues. Traffic remains unusually high, and we’re continuing to monitor performance closely.

We’re currently experiencing unusually high traffic to the Experience AI platform, which is affecting performance and availability for some users. Our team is actively working to restore normal service levels as quickly as possible. We’ll provide updates here as the situation improves.